Customer Feedback for Mobile Labs

Welcome to Mobile Labs’ Product Feedback Portal. We love hearing from our customers. If you have any suggestions for how we can improve our products, please share them with us here. While we cannot add every suggestion to our product roadmap, we are committed to reading every post.

How it Works:

  • Check out the ideas others have suggested and vote on your favorites
  • If you have a suggestion that’s not listed yet, submit your own
  • Please only include one idea per post

Please do not post company or confidential data.

If you need product support, please visit: http://support.mobilelabsinc.com/

Thank you for joining our community and helping us improve our products. We’re happy you’re here!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Customer would like better/more reporting options.

    Customer would like some better reporting options. Some examples of the recording options they would like to see are.

    Overall Usage

    Login Count:


    1. When I view users I see their name, status, role but I can’t see their last login date. So when I view “Active” I’m not really getting an accurate depiction.

    a. I don’t mind manually moving users to inactive, if they’ve not logged in within say 90 days but it would be nice to have the need to use the “Inactive” state.

    Device Usage:


    1. Clicking on a user -> Usage, provides me with a huge list of…
    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  System Administration  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    Hi there!

    We do apologize for the late response from our Feedback Portal.

    This feature you requested has been marked as Completed from our development team and is part of the following release:
    Release 8.1 Update 9
    Release Date: August 7, 2019
    Version Number: 8.1.8461.0807.master@c4432ce

  2. Timeout Feature For Logged In Users

    Client would like a feature that times out a user connected to DeviceConnect Web Interface after X minutes of inactivity on the portal. In this case X = 15 minutes. It would be best if this feature were configurable.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Use BundleID to identify an application in the API

    For generic application calls where build and version are not important, allow the Bundle ID to be used to identify an application, rather than the GUID identifier.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    Hi there!

    We do apologize for the late response to your request but, we just wanted to ensure your request received proper closure.

    This feature has been marked Completed by our development team and is available in the following release:
    Release 8.1 Update 8
    Release Date: July 15, 2019
    Version Number: 8.1.8390.0712.master@c532ca7

    Thanks for your patience!

  4. C# Library Needs Updated Documentation

    The C# library isn't well documented, and it doesn't follow the rest API strictly. There are undocumented variables in the library that do not appear in the rest API, putting us on a journey to find what it is.

    An example is that the nativeAutomation variable for InstallApplication that's exposed is not referenced anywhere in the rest API documentation.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    Hi there!

    This has been marked as completed and is part of of the following release:
    Release 8.1 Update 5
    Release Date: April 22nd, 2019
    Version: 8.1.7991.0417.master@ed1ee59

    Notes:
    XML code comments through IntelliSense are available for the C# REST API library.

  5. Share device sessions

    Create the ability for a user to view another users session. This is particularly helpful in cases of automation where an automated test is run by an automation user and a tester wants to look in on the test run.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Device Connections  ·  Flag idea as inappropriate…  ·  Admin →
  6. Install Android Version of Trust Browser and deviceConnect Automatically

    I believe users would find it beneficial if the deviceConnect installer would install the Android version of Trust and deviceConnect apps just like it does for the iOS counter parts.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    Hi there,

    Thank for the feedback and we apologize for the late response here on our Feedback Forum.

    This feature has been marked as Completed and is part of the following release:
    Release 8.1 Update 9
    Release Date: August 7, 2019
    Version Number: 8.1.8461.0807.master@c4432ce

  7. Sortable Columns in Applications Detail Page

    When viewing the details page for a particular app that has been uploaded to deviceConnect it would be beneficial to be able to sort the versions of the app in ascending or descending order of date added or possibly version number.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Application Management  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    GigaFox 8.1 Update 1
    Release Date: December 3, 2018
    Version Number: 8.1.7530.1129.master@f00d617

  8. Backup and Restore Procedure

    Process or Procedure to help periodic backup and restore to backup server.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  System Administration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Phone Information to Device Details

    As users who are testing phone capabilities such as text messages, phone calls, cellular data the cellular network details are important to have available on the device details screen and columns in the device list.

    The phone information should include:
    Phone Number
    IMSI
    APN information

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    Hi there!

    Thank you for your feedback and we apologize for the late response on our Feedback Forum.

    We are marking this as Completed as this has been delivered in the following release:
    Release 8.1
    Release Date: November 1, 2018
    Version: 8.1.7380.1101.release_8_1@7cf6111

  10. Export Inactive users

    Export Users option exports only Active users - If we need to audit the inactive users and make them active we need that also to be exported. Exporting Inactive users is required and the current functionality allows us to check "Inactive" users checkbox and if we export it export only "Active" users which is not meanifull

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    deviceConnect 7.6 Update 4
    Release Date: June 11, 2018
    Version Number: 7.6.6701.0611.master@d1a4ca6

  11. LDAP User Modifications

    Have the ability to import custom fields or allow the ability to add/modify user fields and details for LDAP created users such as adding the company user ID field to the user record.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    Hi there,

    Thank you for submitting your feedback. We apologize for not closing the loop here on the Feedback Forum at the time of completion.

    We are marking this Complete and you will find this feature as part of the following release:
    Release 8.1 update 9
    Release Date: August 7, 2019
    Version Number: 8.1.8461.0807.master@c4432ce

  12. Retrieve IP Address of Devices

    Provide the IP address of the devices so that users can easily connect or identify the devices in tools such as automation frameworks or network capture.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Steve Orlando responded

    Retrieval of the Android IP address has been released in deviceConnect Version 7.6 Update 2 . We are evaluating the release timeline to implement the retrieval of the iOS IP address.

  13. RetainedBy filter for the API calls

    The Device connect API call should have more filters, especially the RetianedBy filter, so that we can easily filter the devices that are not being used.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Steve Orlando responded

    This is implemented as “/apiv1/Device/Available”. It will not return any device that is retained, reserved by someone else, deleted, or disabled.

    The feature is available in the deviceConnect 7.6 release

  14. Location Simulation Tool for iOS & Android

    Need the ability to test different locations within an application on a device. Create the ability to set the device location within the device viewer.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Device Connections  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  earl.adona responded

    Mock location is now available on Android device. It can be enabled with the same control on the deviceViewer’s toolbar that is used to enable the iOS version.

    This is now available with the following release:
    Release Date: September 6, 2019
    Version: 8.1.8529.0905.master@47f81f7

  15. Add support for TLS version 1.2 to LDAPS

    Request to add support for TLS version 1.2 to LDAPS support

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  System Administration  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatically switch devices to charge when the battery runs down.

    Sometimes while Android devices are under heavy testing load, the battery cannot keep up with the power being consumed.

    This can cause devices to go offline until they are restarted by pressing the power button.

    This is a request to add a feature that monitors a device's battery and automatically switches it's port to charging when the device gets below a certain power percentage.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. REST API to get deviceConnect version

    Support for using the REST API or CLI to query the version of deviceConnect.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  System Administration  ·  Flag idea as inappropriate…  ·  Admin →
  18. Appium: Ability to export per session logs

    Add support for accessing Appium Logs with the CLI or API.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  19. WebViewer Disconnect Idle Timeout

    Add a feature that automatically disconnects users from a deviceConnect session if the device is idle for some time.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Device Connections  ·  Flag idea as inappropriate…  ·  Admin →
  20. Use CLI or API to get a list of Installed Apps & Builds per device.

    Would be nice to use CLI or API to get a list of
    Installed Apps & Builds per
    device.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

Feedback and Knowledge Base