[Developer Usability] REST API does not reflect an underlining rule
Retain the device with User A,
Make a call to launch the application with User B
---> API will return success but never launch the application
The major feedback from this, is that you have a rule: you cannot interact with a phone unless you are the one who has it retained but their API does not reflect that. It will return a success that the message was sent, which is super misleading, instead it should have some error like "cant launch application on device because retained by " __"
Though it's now known, it's just a "gotcha" and we'd like to remove as many gotchas as possible as we expand and continue to work with this solution