Customer Feedback for Mobile Labs

Welcome to Mobile Labs’ Product Feedback Portal. We love hearing from our customers. If you have any suggestions for how we can improve our products, please share them with us here. While we cannot add every suggestion to our product roadmap, we are committed to reading every post.

How it Works:

  • Check out the ideas others have suggested and vote on your favorites
  • If you have a suggestion that’s not listed yet, submit your own
  • Please only include one idea per post

Please do not post company or confidential data.

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  • Hot ideas
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  • My feedback
  1. Custom Notches in Webviewer for Notch Testing

    We do notch testing and it would seem that the current notch displayed during stream, is the same regardless of what phone you're using. It would be great if we could have some custom notches. The following phones are what we utilize for notch testing.

    Samsung 10
    OnePlus 6t
    Huawei Mate 20
    Pixel 3/3XL

    1 vote
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    under review  ·  1 comment  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Device Bridge Timeout Feature

    Having a timeout for Device Bridge so that users don't stay connected indefinitely.

    My use case here, is that I gather usage metrics and users have been leaving their device bridge running which keeps a device connected for hours and in some cases days. When gathering usage metrics, this really throws off how much time users have actually been using the solution.

    Is there a way to have the timeout, for release the phone? I'm manually releasing it as an admin but any restart of the MAC will re-initialize device bridge and they connect to instantaneously.

    2 votes
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    under review  ·  1 comment  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Accessibility on Android

    We would like accessibility options on Android devices like the ones that are available for iOS devices.

    1 vote
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    under review  ·  3 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Revoke Status Access By Role

    Hello,

    As an admin on multiple boxes, I'd like the ability to also restrict the ability for users to see specific statuses.

    Use case here, I have a lot of upper management that access the box occasionally and them being able to view the "Offline" and "Disabled" statuses, creates some confusion. I only want them to see "Available" and "In Use" and avoid any unnecessary clutter and noise that comes with the other statuses.

    1 vote
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    under review  ·  0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Device Comment Field

    Provide a "comment" type field to device where notes can be easily entered and shown over time in same view.

    1 vote
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    1 comment  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! We would like to know more about your request. Can you please provide more specifics and a possible Use Case so that we can better understand how you would like this implemented? If you would like to have a phone call to discuss, let us know.

  7. View Wireless Carrier Network Signal Strength

    Customer would like to be able to read the wireless carrier network signal strength on Android devices. Customer would like to read this information from the Android status bar or from a different method as long as it is consistent across all Android devices.

    1 vote
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    under review  ·  0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Show SSID

    I would like to have the option to see the SSID where the device is connected to.

    1 vote
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    in backlog  ·  0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Concurrent Use License

    Create a license that is based on the number of in use devices rather than the number of available devices. This allows the users to choose any device in the pool rather than what is active without having to disable another device.

    2 votes
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    in backlog  ·  0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. A field to leave notes to users

    This is just a thought or an enhancement request that might be useful if added to deviceConnect.

    Add a button or link “Messages from Admin” so users can easily see if there are any messages from Admin related to the use of mobile devices in the Mobile Labs cart.

    (Maybe this is similar to the “show device notes” checkbox but maybe not if other notes not related to a device can be broadcast to users here.)

    An example message would be like “Do not select the Samsung Galaxy S5 devices. There is an issue and a resolution is currently in…

    3 votes
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    under review  ·  1 comment  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    under review  ·  0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Create a group of devices

    If group of devices can be created and admins can view only specific list of devices. This will ease to find devices every month and whole group can be picked and assigned for specific use.

    4 votes
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    under review  ·  1 comment  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to reset logs every X period of time. Both device logs, and appium logs per device.

    When I click on a device, and then "View Logs" button, it takes too long to load. We should be able to clear our device logs every week, or per session. Same for when we click "Appium Logs".

    1 vote
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    under review  ·  0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. iOS: Query the device hardware model number.

    Request to programmatically query the device hardware model number (located the back of an iOS device).

    2 votes
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    under review  ·  0 comments  ·  Device Management  ·  Flag idea as inappropriate…  ·  Admin →
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